Contact support
LabMind lets you manage tasks, view AI progress, answer questions and approvals, and access cloud files from iPhone and iPad. Online features require an account and a connection. Tasks run on your selected computer or an available cloud executor.
Product use, sign-in, tasks, files, billing or content: business@sagaway.ai. Personal information, consent withdrawal and account closure: privacy@sagaway.ai. Business inquiries can also go to business@sagaway.ai. The operator is 杭州通微人工智能科技有限公司 (Sagaway).
Include device model, iOS or iPadOS version, app version, time, error text and reproduction steps. Include task or order identifiers where relevant. You may attach redacted screenshots. Do not send verification codes, passwords, login tokens, keys or complete private conversations.
How do I sign in? Are international numbers supported?
Current mobile-number sign-in uses mainland China numbers, slider verification and SMS codes. Use your own mainland China number that can receive SMS. If the sign-in page has no country-code selection, other countries’ numbers cannot be substituted. Downloading or accessing the app abroad does not automatically enable international-number registration.
If a code does not arrive, check the number, connection and SMS filtering. Wait as instructed before retrying and avoid repeated requests. If the issue persists, send the time and error message to support, without forwarding the code.
A task is waiting, stopped or has no result
Check your connection, allowance and execution location. If using your computer, confirm it is online, signed in and permitted to process tasks. For cloud execution, confirm the feature is available. Check for approval requests, questions and errors, and respond after understanding the proposed action.
Viewing a task on your phone does not make the phone replace your computer. Use an available stop action if needed. Completed changes, network requests and usage may not be reversible. Avoid repeatedly submitting the same task, which can duplicate actions or consumption.
If needed, contact support with the task identifier, time and reproducible steps. AI requires verification: independently check important references, code and results.
Upload, preview and save files
Select files through attachments or the cloud drive. Upload and preview depend on connectivity, file type and size, available space and permissions. Check the error and try a small nonsensitive file to identify the issue.
Saving to Files or Photos requires selecting a location or granting the relevant permission. You manage saved copies; deleting a cloud file does not delete exported copies. Emptying trash moves a file into retained storage you cannot access; it does not mean all physical copies are destroyed. Conversation deletion also does not automatically destroy every attachment. Contact our privacy email with the scope of any personal information deletion request.
Camera, photos, speech and notifications
You can use unrelated features after declining a permission. Find LabMind in system Settings to manage camera, photos, microphone, speech recognition and notifications. Use text instead of speech if preferred. Photo selection and saving to Photos are separate operations.
Speech uses on-device recognition where supported and otherwise may use Apple’s speech servers. Notifications provide available local reminders and do not guarantee timely task updates when the app is closed or the device is offline. Open the app for current status.
Sync, private values and account security
Sync settings affect storage and cross-device access; they do not mean model processing is always local. Read migration notices before disabling sync; existing cloud data may need separate management. Keep passwords and keys out of ordinary messages and memory, and grant only necessary private values to a conversation.
Switching between iPhone and iPad interfaces may require separate sign-ins. For unusual access, review device and login-session settings and revoke suspicious access. Signing out ends access; it does not close the account.
Personal information and account closure
Contact privacy@sagaway.ai for access, correction, deletion, consent withdrawal or account closure. Use the subject “Account closure,” include a mobile number or account identifier and the requested scope. We use necessary identity checks and handle the request and outcome under applicable law. Do not send passwords, verification codes or keys.
Save needed files and records and address outstanding transactions or third-party subscriptions beforehand. Uninstalling, signing out or deleting a conversation does not delete all account data. See the Privacy Policy for legally retained records, backups and other copies.
Billing, subscriptions and content reports
Charges follow the prices, usage rules and purchase channel shown before a transaction. Contact business@sagaway.ai with order or task identifiers for billing issues. For purchases through Apple or another platform, also use its purchase records, subscription management and refund support. Closing an account does not cancel externally managed subscriptions.
Report AI errors or inappropriate content through an available in-app feedback option or directly by email. Identify the task, time and affected content. Send only necessary material and redact sensitive information.